Support @ Positive Camtec
We know how important machinery is to your business. After all, every step in your production process is dependant on it. We are comitted to keeping your machinery performing day in, day out to ensure that you are productive. If you have a query, encounter some difficulty, or just need a helping hand, our support team is ready to help.
There are number of areas of support available to you. Some areas are free of charge for registered users, others are covered under warranty (if applicable) or charged per incident.
Exclusive Members Area
Existing Members, please login here to obtain online support and access our download area. If you don't have your username and password - register here.
Support Request
General Support is available from 8.30am - 4.30pm Monday ~ Friday (Sydney Time). Support requests can be logged in one of three ways:
- Call (02) 9648 5588 for support queries. Support lines are open Mon - Fri from 8.30am to 4.30pm Sydney time.
- Download our Support Request form and fax it to 02 9748 8866
- Use our Paid Priority Email Support Form to contact us.
Our help desk is available to answer urgent support queries and to help you resolve issues that may arise. We know that any disruption can affect your business and we will treat any message as high priority and answer it promptly.
What will happen next?
Once your query has been evaluated by our help desk, you will either receive an email / fax reply with the solution to your query, or a phone call from our technical support team to request more information or walk you through a solution to your problem. We endeavour to reply within 4 business hours from when calls are logged.
Remote Support
Our Advanced Remote Support System will allow our Technicians to offer fast and efficient support remotely - saving time and frustration. You will require a Pin Code supplied by one of our technicians to use this service. Enter your pin code below, or use one of the support options above to arrange a remote session.
Book A Service
To keep your machinery running at its optimum level, or to maintain your extended warranty, it is essential to have your machinery serviced at regular intervals. If you would like to book in for a scheudled service You can fill out our web form here.
Support Forums
Our simple to use support forums are full of useful information, where you can find answers to your questions. If it happens that you can't find what you are looking for you can simply register a new topic and our support team or other fellow users will post answers. Please use our forums for all non-urgent queries or general industry discussions. All posts receive answers. You must register to use the Support Forums. Enter Support Forums here.
Online Blog
Our industry is changing rapidly. The Online Blog is the place where you can find snippets with the latest information about our industry, technology, software updates etc. Visit our BLOG here.
Bug Reporting
Believe that have found an error in one of our software programs? Reporting it here is the fastest way to get it corrected. All posts will be evaluated and then passed on directly to the software developers. Report a bug here.
Wish List
Let us know of any feature you would love to have added to your software and we will forward it to the software developers. You may even be added to the beta test list for future versions! Your request is important to us and software developers are always looking out for new ideas and features they can add to keep their software ahead of the competition. Register your wish list item here.
Training
Positive Camtec offer tailored "one to one" training sessions to maximise your learning potential. We encourage you to use our training program to advance your skills using our software. Training saves you time by teaching you how to use your equipment most effectively, providing you with a shorter learning curve, less frustration and delivering your desired results faster. Book your training session NOW!
